Here are the answers to some of the most common questions we hear. Simply click on the question below to find the answer.

 

1.   Why should I register in ShaadiFace.com?

2.   What is Free Membership and Paid Membership?

3.   How can I create my profile on ShaadiFace.com?

4.   When will my profile will be activated for display in ShaadiFace.com?

5.   How do I contact customer support?

 

REGISTRATION & LOGIN

 

6.   Why Should I Register in ShaadiFace.com?

7.   How can I Register on ShaadiFace.com?

8.   How do I know that My Registration completed successfully?

9.   How do I know my email id is verified? Why should I verify my email id?

10.   If I don’t get ‘Email verification link’ in my inbox of email?

11.   How much do I have to pay to Register on shaadiFace.com?

12.   How long does it take to register and create matrimony profile on ShaadiFace.com?

13.   I forgot my password what should I do?

14.   How do I change my password?

15.   Why did system generating verify your email modal window when I login on ShaadiFace.com?

16.   What information will be displayed to members from my profile?

17.   Can I change my profile information at any time later?

18.   What is meant by verified user?

19.   What is meant by Not-Verified users?

20.   How do I get my Mobile Number verified?

21.   What is the ‘To Do List’ modal window? Why To do list window displaying every time when I login? ] in any profile?

22.   What is meant by the Mobile icon [ ] in any profile?

23.   How do I get my Mobile Number verified?

24.   What is the To do list modal window? Why Todo list window displaying every time when I login?

 

PHOTOS/VIDEOS

 

25.   Why should I attach my photograph to my ShaadiFace profile?

26.   How do I add new photo to my profile?

27.   Can I choose a primary photo to be as the main photo in my profile?

28.   How do I change my photo in my profile?

29.   How do I add a video clipping to my profile?

30.   How do I view a video clipping?

31.   Does the Photo/Video Upload Feature grant me any flexibility?

32.   Are there do’s & don’ts I need to take care while uploading my Photo/Video?

 

MEMBERSHIP:

 

33.   I want to subscribe to Membership on Shaadiface.com? What are the kinds of packages available on ShaadiFace.com?

34.   Please explain some of the terms used in Subscription pages?

35.   I have selected the package that I would like to choose. What is the next step?

36.   What do you mean by Extra Benefits?

37.   What is the difference between Upgrade and Add Extra Benefits?

38.   How can I purchase extra Email/ SMS?

39.   What is Featured user? Why should I choose featured user and what type of benefits I will get compared to other users?

40.   How can I subscribe as a Featured user? Do I need to Pay any extra money even I am in active plan?

41.   What is Sponsored user? Why should I choose featured user and what type of benefits I got compare to other users?

42.   How can I subscribe as a Sponsored user? Do I need to Pay any extra money even if I am in active plan?

43.   Can I purchase extra benefits without ACTIVE plan?

44.   Can I upgrade or renew to a plan within ACTIVE plan? What will be happen to my current ACTIVE plan?

45   I have selected the package/plan that I would like to choose. What is the next step?

46.   What is the CCAVENUE page? Why is the System forwarding to the CCAVENUE page when I need to pay any money?

47.   How can I renew my plan after completion of my duration?

48.   How can I upgrade from my current plan?

49.   How to check my current membership details?

end

 

PAYMENT & BILLING:

 

50.   How I can pay at the time of purchase an item?

51.   Can I pay online using Credit Card at the time of purchase any item or at the time of subscription in plan?

52.   Is online Credit Card payment on ShaadiFace.com matrimonial secure?

53.   Can I pay using Debit Card at the time of purchase any item or at the time of subscription in plan?

54.   Can I pay using a Cash Card at the time of purchase any item or at the time of subscription in plan?

55.   Can I pay using a Cash Card at the time of purchase any item or at the time of subscription in plan?

56.   Can I pay using Direct Cash at the time of purchase any item or at the time of subscription in plan?

57.   I placed an order, and afterwards I received an Order ID in order details. What is an Order ID?

58.   How can I view my payment history details?

59.   What is the refund policy of ShaadiFace.com?

60.   Can I get refund after purchase anything?

61.   I have payment & billing question. How to contact ShaadiFace support?

 

PROFILE SEARCH:

 

62.   How can I search my partner on Shaadiface.com? What are the search options available?

63.   Do you follow any particular order in listing the profiles in search results?

64.   How can I save my basic Search criteria so that I don’t have to select it every time?

65.   What is the Difference between Index search and Advance Search?

66.   How to Search for profiles posted/created after specific date?

67.   I want My profile to be listed on the top of the search results in Summary search page. What should I do for that?

68.   Where can I view the details of any profile?

69.   I get the error ‘’No matching records found’’ while searching for the profiles. Why is that so?

70.   In the Search results I can see some icons under each profile ids. What do those icons mean?

71.   Explain the each icon functionality of icons under each profile ids in the Search results page?

 

INBOX

 

72.   What is INBOX in My Account?

73.   How do I contact other members?

74.   To view contact details, how to send REQUEST (‘Send By Request’)?

75.   What is meant by Received Email/SMS?

76.   What is meant by Compose Email/SMS?

77.   What is meant by Status - Sent Email/SMS?

78.   I have a mobile phone. Can I availability of the SMS Service?

79.   What does the section “Profiles Accepted by Me” contain?

80.   What does section “Declined Profiles” contain in INBOX?

81.   What does the section “Profiles Not Appropriate for Me” contain?

82.   What does the section “Pending Profiles” contain?

83.   I have a Mobile phone. Can I use SMS service to compose REQUEST?

84.   I saw a profile that I liked it. Can the customer Support Team of ShaadiFace.com help me to contact this member of ShaadiFace.com?

85.   What is an ‘Instantly View Contact Details’?

86.   What is ‘Introductory (Intro) Email’?

87.   What is ‘Detail Email’?

88.   What is ‘Introductory (Intro) SMS’?

89.   What is ‘Detail SMS’?

 

QUICK LIST/BLOCK LIST/TELL A FRIEND

 

90.   What is Quick list?

91.   How do I add profiles in Quick List?

92.   What is Block list?

93.   How to add profiles into Block list?

94.   How do I view/edit Quick List profiles?

95.   How do I view/edit Block List profiles?

96.   I want to inform my friends about a profile liked. How do I do that?

 

ABUSE

 

97.   What is the functionality of Abuse?

 

CONTACT US

 

98.   How do I contact customer support?

 

Shaadiface.com is best user friendly site in present matrimonial sites ShaadiFace.com is a new innovation in matrimonial services that is committed to making marriages happen. The portal is increasing the number of profiles of eligible bachelor or maids who are willing to get a matching partner.

 

The highlights of the ShaadiFace.com are Free Registration, the Easy Payment Facility- online payments through major national and international credit cards and offline payments, effective Search facilities including Search by locations using Google Map, Video uploads for attractive profile views, and many more…

 

Navigation on this site is easy and you will be able to find your match in the quickest possible way. Visit all features of this site and experience the best.

(Back to top…)

Shaadiface.com offers two types of Memberships:

        

• Free Membership: Free Members have access to all features of ShaadiFace.com and there is no expiration date ever. You can keep your Profile as long as you need. Free Members have access to all features like: Free registration, Upload photo, access new profile views and so on, but the number is limited.

 

Click here to create your profile Free: Signup

 

        

• Paid Membership: Subscribe to Paid membership and enjoy more features than Free Members. Paid Membership Have most attractive features like Instant view contact details of other Members, Uploading both photo and video, send requests via Email/SMS to other members, access more new profile views and many more. In addition, Paid members are displayed on top of search results to get maximum response.

• Platinum
• Diamond
• Gold
• Silver

• Click Here to Subscribe Membership : Membership

(Back to top…)

In Shaadiface.com users can create profiles absolutely Free!!! To create profile in Shaadiface.com, User click on Signup link in header of the Shaadiface home page System forward page to the Signup/Registration page. In Signup/Registration page fill all the mandatory fields (Fields which have * mark beside right side) and click on Free join button then System validates user submitted data and generate a Verify your Email address modal window in the current Signup/Registration page. Once user got the Verify your Email address div user profile will successfully create in Shaadiface.com.

(Back to top…)

Once user profile Email is verified Shaadiface customer support team reviewing user submitted information’s like user whether uploaded valid photo or not . After Reviewing submitted information’s ShaadiFace customer support team will activate your profile. All activated user profiles will display in shaadiface.com.

(Back to top…)

Customer satisfaction is top priority to Shaadiface. Ask your queries which are facing while performing any shaadiface operations get answered instantly by Customer support people. To contact Customer support click on Live help in the header of the home page.

 

You can also visit our Support Desk (support@shaadiface.com) to get your questions answered within 24 hours. Please send the maximum information possible and also the copy of the error message, if any.

 

There is also a facility of a discussion board called Issue Tracker which will be a databank containing the frequently asked questions by different users. Here you can directly post your queries as well as view different queries and their answers posted by other users.

 

Click Contact Us to find out more about our contact info.

 

(Back to top…)

ShaadiFace.com is best user friendly site in present matrimonial sites. ShaadiFace.com is a new innovation in matrimonial services based on internet new technology Web 2.0 that is committed to making marriages happen. The portal is increasing the number of profiles of eligible bachelor or maids who are willing to get a matching partner.
The highlights of the ShaadiFace.com are:

• Free Registration
• Every active profile has at least one valid photos/video
• Every profile is verified by email id or mobile number or both. So find your life partner with confidence.
• Effective Search facilities including Search by locations using Map, search by caste, search by religion, search by education, search by profession, search by marital status, search by popular and many more. Also ShaadiFace.com provides advance search and filter based search.
• Get contact detail ‘By Request’ (via Email Request or SMS Request) or ‘Instantly Direct View Contact’
• Upload Photo/Video for attractive profile views
• The Easy Payment Facility- online payments through major national and international credit cards/debit cards/cash card and offline payments
• Get response of any question that you have within maximum 24 hours duration
• And many more…

Navigation on this site is easy and you will be able to find your match in the quickest possible way. Visit all features of this site and experience the best.

(Back to top…)

ShaadiFace.com providing easy process of Registration that takes only few minutes. To Register on ShaadiFace.com, Visit www.ShaadiFace.com and then click on Signup link in the header of the Home page and then the system forward page to Signup/Registration page. In Signup/Registration page fill all the mandatory fields (Fields which have * mark beside right side) and click on ‘Free Join’ button then the system validates user submitted data and generate a Verify your Email address modal window in the current Signup/Registration page. That’s it!!!

(Back to top…)

As mentioned above once user got Verify your Email address div in the user Signup/Registration page after click on ‘Free Join’ button that remainders user successfully completed Registration.

(Back to top…)

The ‘email id verification’ is must for users to display/listing the profiles on ShaadiFace.com. Email id not verified users can’t do any operation on ShaadiFace.com. After user successful registration, the system sends an email verification link to the user’s Email id that user entered while doing the registration. Go to your Inbox in your email and clicks on ‘Email verification link’ and then the system will display message like “Your email id is verified and forwards to ShaadiFace home page within few minutes.” The email id verification proves that you are valid user. This is for security reason.

(Back to top…)

Please check your email inbox. If the ‘email verification link’ is the not available in the inbox then check your spam/junk folder of your email. Sometimes email goes to spam/junk folder of your email. Still if you unable to find it then email us at support@ShaadiFace.com or call us (get phone number from contact page) or come into live chat.

(Back to top…)

Registration on ShaadiFace.com is absolutely FREE. Go ahead, register and post your profile right NOW!

 

(Back to top…)

Registration and profile creation on ShaadiFace.com is an extremely simple and fast process. It takes a matter of a few minutes to register and create your profile on ShaadiFace.com.

(Back to top…)

The system sends login name and password to your email id after your successful registration. So check your inbox of your email. Or go to ShaadiFace.com/login.do and click on “Forget Password” and then enter your email id that you given at the time of registration. Then check your email inbox to get password. Still if you unable to find it then email us at support@ShaadiFace.com or call us (get phone number from contact page) or come into live chat.

 

(Back to top…)

Login using your "Login name" and "Password".

• Click on the "My Account" link from the header or right bar
• On the "My Account" page, under the "Security Settings" subhead, click on "Change Password".
• Enter your current password.
• Enter your new password and confirm the same. Click on "Change my password" button.
• Your new password will be activated immediately and can be used from the next time you login.

(Back to top…)

User whose email id is not verified and try to perform operations on ShaadiFace.com after Login, at that time the system displays ‘verify your email address’ div. The ‘verify your email’ div remainders that user needs to verify their Email id by click on the email verification link that you got in your email inbox after successful registration. Note: if you given wrong email id at the time of the registration then you can give proper email id and resend ‘email verification link’ again.

(Back to top…)

Any Free or Paid member can view all your details except any of your contact information, like address, phone no., email address, etc.

Your contact information, like address, phone no., email address, etc will only be visible to those members whose request either by email or SMS has been accepted by you.

Paid member can view member’s contact details who agreed to show all the contact details to paid members at the time of registration or can change it from ‘Myaccount’ later.

(Back to top…)

Yes, you can change your profile information at any time like personal Info, family Info, contact details, photo/video, about partner and password anytime and the changes are updated instantly. To do that just clicks the ‘My Account’ after successfully you login to the system and it forwards page to ‘My Account’ page in that you can change your information. All your profile information links will display in the ‘My Account’ page, just clicks on any link and update your information.

(Back to top…)

ShaadiFcae.com provides three types of verified users:

• Email verified users: A user whose email is verified such user is called ‘Email Verified User’. The email verified user can communicate with other email verified users.
• Mobile no verified users: A user whose mobile no is verified such user is called ‘Mobile Verified User’. The mobile verified user can communicate with other mobile verified users.
• Email & Mobile no verified users: A user whose email id and mobile no are verified such user is called ‘Email & Mobile Verified User’. The email and mobile verified user can communicate with other email or mobile or both (email & Mobile) verified users.

(Back to top…)

Not-Verified Users are ones whose Email Address or mobile Number is not verified either through the Email Verification or the SMS Verification process in the ShaadiFace.com. Not-Verified users can’t do any operation on ShaadiFace.com.

(Back to top…)

After successful login to the ShaadiFace.com system, user is able to verify mobile number from initial To Do List model window or clicking on ‘My Account’ and the ‘verify mobile number’ link in the ‘My Account’ page. Steps:

• Check your mobile number and change it if required by entering proper mobile number with country code and save it. For example: the country code for India is 91.
• Click on ‘Send Verification Code’ button to send an SMS to your mobile phone.
• Enter the Verification Code that you receive in your mobile phone via SMS in Verification code text field.
• Then click on the ‘Verify Cell No.’ button and verify your mobile number.

(Back to top…)

The ‘To Do List’ tells about important messages and what are the important tasks that are pending. The ‘To Do List’ model window comes after user’s successful login or you can get it from ‘My Account’.

(Back to top…)

The Thumb Up icon represents user has verified only Email id. Other members can communicate these users only via SMS.

(Back to top…)

Here are the two ways to verify your Mobile Number:

Verify your Mobile number from To do list modal window:

After successfully registration once email verified users login on ShaadiFace.com System generates a To do list modal window. To do list modal window contains verify your mobile number task.

• Click on Verify your mobile number button under To do list modal window.
• System generates verify your mobile number div in the current page.
• Check your cell number and change it if required by clicking on ‘Change Phone No.’ button
• Click on ‘Send Verification Code’ button to send an SMS to your cell no.
• Enter the Verification Code that you receive in your SMS in Verification code text field.
• Then click on the ‘Verify Cell No.’ button

Verify your mobile number from My account:

• After successfully Login Click on My account page System forward to My account page.
• Under My account page click on ‘Mobile No Verification’ under Verification Section then System forward page to the Mobile No Verification page.
• Check your cell number and change it if required by clicking on ‘Change Phone No.’ button
• Click on ‘Send Verification Code’ button to send an SMS to your cell no.
• Enter the Verification Code that you receive in your SMS in ‘Verification Code’ text field.
• Then click on the ‘Verify Cell No.’ button.

(Back to top…)

User loves if web site is interactive and tells about what are the important tasks that are pending. The ‘To do list’ modal window provides important messages or tasks which users need to do to get better features.

(Back to top…)

A picture is worth a thousand words and makes your profile truly come alive!! Our statistics have clearly revealed that adding a photograph to your matrimonial profile does not only increase the number of times your profile is viewed but also multiplies the level of your responses. In fact, the most viewed and popular profiles are the ones that have an attached photograph. So we recommend you to upload your photo to further enhance your profile and increase your chances of finding your partner faster and better.

(Back to top…)

After successfully login click on My account then System forward page to My account page.

• On the "My Account" page click on the "Manage Photo/Video" link under the Manage Your Album section then System forward page Manage album page.
• Click the 'Browse' button and select the digital photo (in JPG/GIF/PNG format) you wish to add to your profile
• Click on "Upload" button to add the photo to your profile.

(Back to top…)

Yes. You can manage your photos and choose what should be displayed as your Primary Photo in your profile. Here’s how to do that:

• On the "My Account" page click on the "Manage Photo/Video" link under the Manage Your Album section then System forward page to manage album page.
• In the Manage Album page, check the table displaying all your photos uploaded.
• The first photo you upload will be selected as Primary Photo by default.
• The photo marked ticked [ ] under the Primary column is your Primary profile photo
• To change the Primary Photo of your profile, click on the change link under the Primary column for the respective photo.

(Back to top…)

Here’s how to change a photo in your profile:

• In the Manage Album page, check the table displaying all your photos uploaded. Click on the Play/Show icon [ ] to view your photos.
• For any Free User, you can upload only one photo – uploading a new photo will replace the existing one.
• For other users, click the delete icon [ ] respective to any photo. [Note: You cannot delete your Primary Photo]. Then upload a new photo in your Album.

(Back to top…)

After successfully login click on My account then System forward page to My account page.

• On the "My Account" page click on the "Manage Photo/Video" link under the Manage Your Album section then System forward page to manage album page.
• Click the 'Browse' button and select the video (in MPG, MPEG, AVI or FLV format) you wish to add to your profile.
• Click on "Upload" button to add the video to your profile.

(Back to top…)

In the Manage Album page, check the table displaying all your photos and videos uploaded. Click on the Play/Show icon [ ] to view your photos/videos.

• You can also view the video clipping in your Profile Details popup when viewing your profile details anywhere in the site.

(Back to top…)

Yes, you can upload a maximum of 8 photos and 5 videos (as per your selected Subscription Plan) and create your own personalized photo album. However do make sure that your face is clearly visible in your Primary photo. You can choose any one to be your primary photo at a time and can keep on interchanging / deleting or adding new photos or videos.

(Back to top…)

The photo you are trying to upload should be in PNG, JPG or GIF format.

• The video you are trying to upload should be in MPG, MPEG, AVI or FLV format and the size of each video must not exceed 10MB.
• Moreover, your chosen photograph(s) must be in accordance with the socially acceptable standards. ShaadiFace reserves the right to remove/delete any photograph that violates socially accepted norms of decency and/or contains any form of nudity.

(Back to top…)

ShaadiFace.com provides cheapest plan packages compared to any present matrimonial sites. There are 5 membership packages available on ShaadiFace.com, viz Platinum, Diamond, Gold, Silver & Free Subscription. Depending on the package chosen, you can avail of the services contained in that package. A matrix containing the list of services along with the packages and their duration is showcased through the following screen shot.

 

(Back to top…)

• Duration – Duration will tell How many days the corresponding plan will valid.

 

• No Of Videos – Total number of video’s the user can upload under corresponding plan.

 

• No Of Photos – Total number of Photo’s the user can upload under user corresponding plan.

 

• Introductory SMS –  Total numbers of Introductory SMS have that user under corresponding plan. User can communicate with mobile number verified users by sending Introductory SMS request. Introductory SMS will contain only little details like user UID Only.

 

• Detail SMS – Total numbers of Introductory SMS have that user under corresponding plan. User can communicate with mobile number verified users by sending Detail SMS request. Detail SMS will contain only more details like user UID and More details about that UID.

 

• Introductory Email – Total numbers of Introductory Email have that user under corresponding plan. User can communicate with Email verified users by sending Introductory Email request. In Introductory Email user can’t send any personalized message to other users. System will send profile link of the sender user to the receiver user.

 

• Detail Email – Total numbers of Detail Email have that user under corresponding plan. User can communicate with Email verified users by sending Detail Email request. In Detail Email user can send personalized message to the other users. System will send detail profile information of the sender user to the receiver user. Like this user have better chance describe them by detail Email than Introductory Email.

 

• Instant View Contact Details – Total numbers of Instant contact view details have that user under corresponding plan. By Instant view contact details feature users can view the contact details like Email id, Mobile number of the users who agreed to show their contact details to paid members. To view instant view contact details of other users, User need to subscribe in plan and both user Email id & Mobile number should be verified.

 

• No of Profile / Theme– This is the total number of Detail Profile templates/themes that will be offered to choose from, for displaying your profile more attractively to other users.
• There are two types of detail profile templates ShaadiFace.com is offering
  • Tab view (By default primary)
  • Classic View (Secondary)
• Only subscribed plan users have both detail profile templates. Free users only Tab view detail profile template.

 

• This category is used to highlight your profile and make it more prominent to be better displayed in the Search Results .By this system normal users are differentiated in search profiles list and catch the eyes of other promising partners in the site.

 

• Border Style – This is used to display a border to your Summary Profile (for a selected number of days) when displayed in the search results.

 

• Background Style – This is used to display a background color to your Summary Profile (for a selected number of days) when displayed in the search results.

 

• Featured user – In the Summary search page, the featured users profile will be displayed in any cell of the first 3 rows (for a selected number of days). With this feature users have better chance to attract other users since their profiles will be displayed on top.

 

• Sponsored user – ShaadiFace.com will sponsor/advertise your profile in any AD campaigning block on ShaddiFace.com. The sponsored users will have better chance to attract other users than regular feature users!

 

• Coupon code – Apply a coupon code on the total purchase price to get a discount. Regularly ShaadiFace.com provides coupon code for promotional purpose. The user can get coupon code from search engine in the internet, in the ShaadiFace Point, via SMS/Email, via news paper etc.

(Back to top…)

After selecting the preferred Subscription Plan, Users forwarded to the following pages to complete your subscription process:

 

• Payment – In this Page, User can add Extra Benefits to your account like: Extra Email/SMS, Featured user, Highlight your profile. Then view your Cart Details and total cost, apply a coupon code to get a discount (if applicable).

 

• Review Order - In this page, you can check and review your order, billing address and credit card information, before finally placing the order.

 

• Confirm Order - In this page, you can view the summary of your order details that you have just made. You can also get your summary order details print from this page.

(Back to top…)

Extra Benefits are some additional privileges acquired to the user without upgrading the subscription plan. You can add Extra Email/SMS, Featured user privilege, Sponsored user privilege and Highlight your profile for any number of days at any point of time, without actually having to pay any extra cost upgrading subscription. Paid plan users only can purchase Extra benefits and paid plan user can do it within valid plan date time.

(Back to top…)

Upgrade the plan means users can upgrade from Lower plan to Higher plan.

 

Only Subscribed paid planned users are able to purchase Add Extra Benefits like Add Extra Email/SMS, Featured user, Sponsored user, Highlight Your Profile. It keeps your current subscribed plan remaining same.

(Back to top…)

Upgrade the planUser can purchase extra Email/SMS by choosing extra no of Email/SMS from Extra Email/SMS section under Add Extra Benefits page. To do that user need to follow the following steps:

• Login on www.ShaadiFace.com using your Login name and password in the home/Login page. After successfully Logging in
• Click on the ‘My account’ tab from the header of the Home page then System forward to the My account page.
• In My account page under ‘Subscription Plan’ click on ‘Add Extra Benefits’ link, then System forwards page to the Add Extra Benefits page.
• In Add Extra Benefits page under Extra Email/SMS section user can purchase extra Intro Email (some times called as Introductory Email), Detail Email, Intro SMS, and Detail SMS.

(Back to top…)

In the Summary search page, the Featured users profile will be displayed in any cell of the first 3 rows (for a selected number of days). The Feature users will have better chance to attract other users since their profiles will be displayed on top.

(Back to top…)

Only active subscribed plan users can subscribe as a Featured user. Yes, Users need to pay extra money to subscribe as a featured User. Here cost will vary depending on how many days the users want to display his/her profile as Featured users. To subscribe as a Featured user,one have to follow the following steps.

• Login on www.ShaadiFace.com using your Login name and password in the home/Login page. After successfully Login
• Click on the ‘My account’ tab from the header of the Home page then System forward to the My account page.
• In My account page under ‘Subscription Plan’ click on ‘Add Extra Benefits’ link, then System forwards page to the Add Extra Benefits page.
• In My account page under ‘Subscription Plan’ click on ‘Add Extra Benefits’ link then System forward page to the Add Extra Benefits page.
• In Add Extra Benefits page under Featured user section user can select Featured user list box, like how many days the user want to be subscribed as Featured user then Click on ‘Continue Check Out’ button under Add Extra Benefits page then system forward page to the Review Order page.
• In Review Order page user can review his current featured user what user order in Add extra benefits page. Once user click on ‘Yes Order It’ button then System forward to ShaadiFace Payment gateway (CCAVENUE) page if user need to pay any money. If user payable money is deducted from user ‘ShaadiFace coupon code’ which he entered in coupon code text field under Add Extra Benefits page.
• After Successful payment in ShaddiFace payment gateway (CCAVENUE) page, System forwards page to the Confirm Order page. In Confirm Order page user can view current purchased transaction order details like Order Id etc. Print this page for your future reference by click on print icon in the header of the right corner of the ‘Confirm Order’ page.

Users can choose Featured user feature while doing the Subscription time also. At the time of Subscription after user selected choose plan then System forward page to the Add Extra Benefits page. In Add Extra benefits page user choose Featured user list box how many days the user want to be subscribe as Featured user then Click on ‘Continue Check Out’ button under ‘Add Extra Benefits’ page.

(Back to top…)

ShaadiFace.com will sponsor/advertise your profile in any AD campaigning block on ShaddiFace.com. Like this sponsored users have better chance to attract other users than feature users!

(Back to top…)

Only active subscribed plan users only can subscribe as a Sponsored user. Yes, Users need to pay extra money to subscribe as a Sponsored User. Here cost will vary depending on for how many days the users want to display profile as Sponsored users. To subscribe as a Sponsored user follow the following steps.

• Login on www.ShaadiFace.com using your Login name and password in the home/Login page. After successfully Login
• Click on the ‘My account’ tab from the header of the Home page then System forward to the My account page.
• In My account page under ‘Subscription Plan’ click on ‘Add Extra Benefits’ link then System forward page to the Add Extra Benefits page.
• In Add Extra Benefits page under Sponsored user section user can select Sponsored user list box .He has to select for how many days the user want to be subscribed as Sponsored user, then Click on ‘Continue Check Out’ button under Add Extra Benefits page then system forward page to the Review Order page.
• In Review Order page user can review his current featured user what user order in Add extra benefits page. Once user click on ‘Yes Order It’ button then System forward to ShaadiFace Payment gateway (CCAVENUE) page if user need to pay any money. If user payable money is deducted from user ‘ShaadiFace coupon code’ which he entered in coupon code text field under Add Extra Benefits page.
• After Successful payment in ShaddiFace payment gateway (CCAVENUE) page then System forward page to the Confirm Order page. In Confirm Order page user can view current purchased transaction order details like Order Id etc. Print this page for your future reference by click on print icon in the header of the right corner of the ‘Confirm Order’ page.

Users can choose Sponsored user feature while doing the Subscription time also. At the time of Subscription after user selected choose plan then System forward page to the Add Extra Benefits page. In Add Extra benefits page user choose Sponsored user list box how many days the user want to be subscribe as Sponsored user then Click on ‘Continue Check Out’ button under ‘Add Extra Benefits’ page.

(Back to top…)

No, The user must be within active plan to purchase extra benefits like Email/SMS, join as featured user, join as sponsored user and highlight user profile.

(Back to top…)

After selecting the preferred subscription Plan, the system forwards to the following pages to complete rest of the subscription process:

• Extra Benefits: In this page, user can add extra benefits to shopping cart like: add extra Email/SMS, join as featured user, join as sponsored user and highlight your profile. These options are optional. At the end, it provides shopping cart details and total cost, apply a coupon code to get a discount (if you have).Once user Click on ‘Continue Check Out’ button under Add Extra Benefits page then System forward page to the ‘Review Order’ page.
• Review Order: In this page, user can Review the order and Billing address. Once user Click on ‘Yes Order It‘button under Review Order page Then System will forward to ShaadiFace Payment gateway (CCAVENUE) page if user need to pay any money. If user's payment money is 0.00 after deducting from user ShaadiFace Coupon Code which user has entered in Coupon Code text field under Add Extra Benefits page then system will forward page to the Confirm Order page.
• Confirm Order: After user successfully done payment in ShaadiFace Payment gateway (CCAVENUE) page then System forward user to Confirm Order page. In this page, user can view all his purchased current transaction details like order id etc. Print this page for your future reference by click on print icon in the header of the right corner of the Confirm Order page.

(Back to top…)

CCAVENUE is ShaadiFace Payment Gateway. From ShaadiFace Payment Gateway page users can pay the money.

• Credit card from VISA, MASTER CARD, AMERICAN EXPRESS, DINERS CLUB, CITIBANK E-CARDS and JCB CARDS.
• ATM Cum Debit card from Axis Bank, Canara Bank, Citibank, Corporation Bank, Deutsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, Karur Vysya Bank, Punjab National Bank, State Bank of India, State Bank of Travancore and Vijaya Bank.
• Cash Card Payment Option - Itz Cash (*This payment option is only available for Indian consumers.)

Mobile Payment Option

(Back to top…)

Yes, User can upgrade or renew plan within ACTIVE plan, Then all items like Intro Email, Detail Email, Intro SMS, Detail SMS and Instant View Contact details under current plan rollover to the user's upgraded or renew plan.

User current Active Plan will change to user chosen Upgrade plan or Renew Plan

(Back to top…)

Login on www.ShaadiFace.com using your login name and password in the Home/ Login page. After successfully Login,

• Click on the ‘My Account’ tab from the header of the home page. The system forwards page to the ‘My Account’ page.
• On the "My Account" page, clicks on the Upgrade Plan’ link under the Subscription Plan section. The system forwards page to the membership page.
• In Membership page user can renew current plan or may choose new plan by click on “Subscribe” button under any plan.

(Back to top…)

Login on www.ShaadiFace.com using your login name and password in the Home/ Login page. After successfully Login,

• Click on the ‘My Account’ tab from the header of the home page. The system forwards page to the ‘My Account’ page.
• On the "My Account" page, clicks on the Upgrade Plan’ link under the Subscription Plan section. The system forwards page to the membership page./li> In Membership page, you can upgrade to the higher plan. Upgrade the plan means that user can upgrade from lower plan to higher plan.

(Back to top…)

Login on www.ShaadiFace.com using your login name and password in the Home/ Login page. After successfully Login,

• Click on the ‘My Account’ tab from the header of the home page. The system forwards page to the ‘My Account’ page.
• On the ‘My Account’ page, clicks on the ‘Manage Plan’ link under the Subscription Plan section. The system forwards page to the ‘Mange Plan’ page./li>
• The ‘Manage Plan’ page displays user current plan details.

In Membership page, you can upgrade to the higher plan. Upgrade the plan means that user can upgrade from lower plan to higher plan.

(Back to top…)

You will be forwarded to ShaadiFace payment gateway CCAVENUE. You have to complete rest of the process in CCAVENUE web site to complete purchase. If you use your credit card or debit card at the time of purchase then you can able to see an item called ‘CCAVENUE’ in your next bank statement.
We support payment in following ways (through CCAVENUE)

• Credit card from VISA, MASTER CARD, AMERICAN EXPRESS, DINERS CLUB, CITIBANK E-CARDS and JCB CARDS
• On the "My Account" page click on the "Manage Plan" link under the Subscription Plan section. System forward page to the Mange plan page.
• ATM Cum Debit card from Axis Bank, Canara Bank, Citibank, Corporation Bank, Deutsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, Karur Vysya Bank, Punjab National Bank, State Bank of India, State Bank of Travancore and Vijaya Bank.
• Cash Card Payment Option - Itz Cash (*This payment option is only available for Indian consumers.)
• Mobile Payment Option

(Back to top…)

Yes, you can pay online using Credit Card. We support Credit card from VISA, MASTERCARD, AMERICAN EXPRESS, DINNERS CLUB, CITIBANK E-CARDS and JCB CARDS.

(Back to top…)

Yes 100% secure!

Yes, you can pay using Debit Card. We support ATM cum Debit Card from Axis Bank, Citi Bank, ICICI Bank, HDFC Bank, Canara Bank, Corporation Bank, Indian Overseas Bank, Karur Vysya Bank, Punjab National Bank, State Bank of India and Vijaya Bank.

(Back to top…)

Yes, you can use ITZ Cash Cards to make your payments at the time of purchase any item or at the time of subscription in plan.

(Back to top…)

Yes, you can.

(Back to top…)

Yes, You can please go to nearest ShaadiFace points and pay the direct cash to the agents (or) Contact 91-33-23572687 and talk to our customer support people and they will help you regarding this or send mail to support@ShaadiFace.com.

(Back to top…)

The Order ID uniquely identifies the matrimonial order placed by you. After you got the order details, make sure to note or print that order and save it for late reference. When you correspond with the customer support team at ShaadiFace.com your Order Id will help the team to quickly track your order details.

(Back to top…)

Since ShaadiFace.com allows it’s members to communicate with other members, We generally do not refund fees.

(Back to top…)

Login on www.ShaadiFace.com using your login name and password in the Home/ Login page. After successfully Login,

• Click on the ‘My Account’ tab from the header of the home page. The system forwards page to the ‘My Account’ page.
• On the "My Account" page click on the ‘Payment history’ link under the Subscription Plan section. The system forwards page to the payment history page.
• The payment history page contains all the user order details. To know the particular Order details, clicks on particular order id link.

(Back to top…)

No, you can’t get refund once you purchase. Please review your order before purchase.

(Back to top…)

We suggest you to go through Help Center to find your question’s answer. Still if you don’t get answer then talk to out Live Chat representative or send an email to support@ShaadiFace.com.

(Back to top…)

The search on ShaadiFace.com has been designed in a user-friendly way so that it is always effective and yields the results that you are looking for. Here are all the different kinds of search options available on ShaadiFace.com –

 

• Index Search - It is a simple way to search for a list of prospective partners based on a few basic fields like: Bide/Groom, Religion and Age. User can find index search div below login section in Home page. User can find Index Search div in right side summary search page.

 

• Advanced Search – This search provides users find partners more specific to user preference. Users can find Advance search in the header of the Index div. Just click on the Advance search tab in header of the index div then system will display the Advance Search div.

 

• Search by UID - If you are looking for someone in specific and know their UID then this search is the best. Users can find the Search By UID in the header of the index search div.

 

• Profile Search - This is the regular search that allows users to search for partners by default based on Age, after selecting the Basic Search Criteria (Bride/Groom and Religion).Users can find the profile search option in the header of the Home page.

 

• Age Search - This Search allows users to search for partners by based on Age, after selecting the Basic Search Criteria (Bride/Groom and Religion).Users can find the profile search option in the header of the Home page.

 

• Popular Partner Search - This search allows users to view popular profiles on top in summary search page after selecting the Basic Search Criteria (Bride/Groom and Religion). Users who are visited mostly by other users their profiles called popular profile.

 

• Caste Search - This Search allows users to find partners based on ‘Caste’, after selecting the basic search criteria (Bride/Groom and Religion).

 

• Profession Search - This Search allows users to find partners based on ‘Profession’, after selecting the basic search criteria (Bride/Groom and Religion).

 

• Education Search – This Search allows users to find partners based on ‘Education’, after selecting the basic search criteria (Bride/Groom and Religion).

• City Search – This Search allows users to find partners based on ‘City’, after selecting the basic search criteria (Bride/Groom and Religion).

• Marital Status Search – This search allows users to find specific user based on Marital Status. After selecting the basic search criteria (Bride/Groom and Religion).

• Location (Map) Search – This search allows users to find specific user selected location. After selecting the basic search criteria (Bride/Groom and Religion).

(Back to top…)

The Matrimonial partner search results get updated continuously. The most recent matrimonial profiles are listed at the top so that you can view and know the newest Members of ShaadiFace.com matrimonial.

The ‘Sort by’ feature (available in right side of search block in all profile pages) helps you to choose the order in which your search results are displayed. You can choose any of the following.

• By choosing Recently Logon Users and New Registered Users under search block in the profile search page.

(Back to top…)

The first time user click on any Search tab in the header, a modal box will be displayed to select the Basic Search Criteria (Bride/Groom and Religion). This search criterion is automatically saved in user browser cookies till the time user close browser. Thus user need not select Basic Search Criteria every time when users are searching for partner in a single session

(Back to top…)

Index Search is Quick search. By this search users can find their partners quickly by simply selecting fields like Bide/Groom, Religion and Age.

 

Advance Search is detail search or more specific search. Users can find their partners by simply selecting fields like age, height, religion, Caste, Marital Status, Bride/Groom.

 

Both are effective searches and yield results efficiently.

(Back to top…)

We Offer some specific Search criteria like Recently Logon user, New Registered Users. By these two search criteria’s users can search profiles posted/created after specific date.

• Recently Logon Users: User who login recently will display summary search page based on user selected specific date like ‘Yesterday to till now’ and so on.
• New Registered users: By this Search users who registered recently will display in summary search page based on user selected specific date like ‘Yesterday to till now ‘and so on.

(Back to top…)

Yes, you can , To do that Subscribe as a Featured User To do that User need to be in active paid plan, Once user in active plan then user can subscribe as featured user by purchasing featured user for particular days by click on Add Extra Benefits link under Subscription plan then System forward to Add Extra Benefits page. Under Add Extra Benefits page user choose Featured user List box for how many days user want, Depending on that user selected days user profile will displayed on top of the search results (In any cells of first three rows) in Summary search page.

(Back to top…)

If you want to view the details of any profile you liked in your Search Results, just click on the ‘Visit this profile’ icon [ ] displayed against the profile. A Profile Details modal window will be opened displaying all information (including the photos and videos) of the selected member (except the Contact Info).

 

Contact info will depend on whether selected members agreed to show the contact details to paid members. This type of users Contact info will display only to Subscribed paid plan users. Free users have no such option. So choose membership!!!

(Back to top…)

We suggest you to please check your search criteria. If you are searching for a particular combination of caste, age, height, country, etc. which does not have matching records fulfilling all the criteria, then this message will be displayed. In this case, change your search criteria to get specific results.

(Back to top…)

  This user has verified Email id
  Visit this profile
  Instantly view contact details
  Send Email/SMS to this profile
  Tell a Friend about this profile
  Add to Quick List
  Block this user

  Abuse this user

(Back to top…)

  This will tell whether users are Email communicated users or Mobile communicated users.
  By click on visit this profile icon user can view the detail profile information of that user.
  Once user click on Instant view contact details System will display the contact details of user like Email ID, Mobile No, Address who agreed to show their contact details to all paid members. Only paid subscribed users only got this feature. So hurry to subscribe in plan. Click here to subscription in plan.
  By click on Send Email/SMS icon user can send request/communicate to that particular users via Email/SMS depending on user verification status. If user only Email verified then user can communicate with that user via Email only. If user is only Mobile verified then user can communicate with that user via SMS only. If user has both Email and Mobile no verified then user can communicate with that user via Email and SMS also.
  By click on Tell a Friend about this profile icon, User can suggest his/her friend about that particular profile.
  By click on Add to Quick List icon, User can save his liked profile for future reference. Once user added any profile to Quick list successfully then that profile will display under QUICK LIST block. Click on Quick link under header of the any page or Go to My account, Under My account click on Quick List link then system forward to the Quick List page. In that page user can view his/her added quick list profiles.
  By click on Block this user icon, User can block that profile so that user can stop the communication from that user. Once user added any profile to Block List then that profile will display under BLOCK LIST. Go to My account, Under My account click on the Block list link then system forward to the Block List page. In that page user can view his/her added Block list profiles.

  By click on Abuse this user icon User can complaint to ShaddiFace support team about the users who send request in abuse language.

(Back to top…)

You can not view contact details like address, phone number and email ID of your probable life partner until REQUEST is accepted by the probable life partner.

• To compose email REQUEST & SMS REQUEST to probable life partner
• Receive email REQUEST & SMS REQUEST from probable life partner and take action of each REQUEST like Accept/Deny/Not Appropriate
• Read new/old messages
• Accepted/Declined/Not Appropriate profiles get stored in this section and are available for ready reference whenever you so desire
• To check status of email REQUEST & SMS REQUEST that you sent.

(Back to top…)

There are two different level of communication – ‘Send By Request’ and ‘Instantly View Contact Details’.

• ‘Send By Request’ – To view contact details of a life partner, user can send REQUEST by composing Email or SMS to the probable life partner. If the probable life partner accepts the request then only the user is able to view contact details like address, phone number, and email id. In each subscription plan, the user can send restricted number of ‘Send By Request’.

• ‘Instantly View Contact Details’. User can view contact details instantly by clicking an icon called ‘Instantly View Contact Details’ of those users who are agreed to display contact details without their acceptance. In each subscription plan, there is limited number of ‘Instantly View Contact Details’. Your both email id and mobile number must be verified to use this service.

(Back to top…)

User can send REQUEST to other members by Composing Email or SMS.

• Compose Intro Email (Sometime called ‘Introductory Email’)
• Compose Detail Email
• Compose Intro SMS (Sometime called ‘Introductory SMS’)
• Compose Detail SMS

In each subscription plan(Except free user), the user can compose restricted number of ‘Send By Request’. That means the user can compose restricted number of ‘Compose Intro Email’, ‘Compose Detail Email’, ‘Compose Intro SMS’ and ‘Compose Detail SMS’.
The user can send SMS REQUEST (‘Compose Intro SMS’ and ‘Compose Detail SMS’) to those users whose mobile number is verified in ShaadiFcae.com.
The user can send EMAIL REQUEST (‘Compose Intro Email’ and ‘Compose Detail Email’) to those users whose email id is verified in ShaadiFcae.com.
Note: Bride users can send only request to Groom users vice versa.

Steps to compose email/SMS:

• Login on www.ShadiFace.com by enter your Login name and Password.
• Click on Inbox in the header of the Home page Then System forward to Inbox page.
• In Inbox page click on any of the links under compose Email/SMS section to contact with other members.

(Back to top…)

"Received Email/SMS" section contains following links under Inbox to view the list of messages that you have received from other members.

• New Emails:Once user clicks on New Emails link, the system displays the user’s unread Introductory Email and Detail Emails if any that the user recently got from other user(s).
• New SMS: Once user clicks on New SMS link, the system displays the user’s unread Introductory SMS or Detail SMS if any that the user recently got from other user(s).
• Old Emails: Once user clicks on Old Emails link, the system displays the user’s already read Introductory Email and Detail Emails if any that the user got from other user(s).
• Old SMS: Once user clicks on Old SMS link System display the user already read Introductory Email or Detail Emails which the user got from other user.

(Back to top…)

The ‘Compose Email/SMS’ section in the INBOX page contains following links. These links gives the flexibility to user to request (Send By REQUEST) to any selected user by Compose Introductory Email/SMS and Compose Detail Email/SMS.

• Compose Introductory (Intro) Email: User can send request to specific email verified or both email and mobile number verified users by composing ‘Introductory Email’ request. In ‘Introductory Email’, user can’t send any personalized message to other users. The system sends email with the profile link of the sender to the receiver.
• Compose Detail Email: User can send request to specific email verified or both email and mobile number verified users by composing ‘Detail Email’ request. In Detail Email user can send personalized message to the other users. The system sends email with detail profile information of the sender to the receiver. The user has better chance to describe their view in the ‘Detail Email’ than ‘Introductory Email’.
• Compose Introductory (intro )SMS: The mobile number verified user can send request to specific mobile number verified or both email and mobile number verified users by composing ‘Introductory SMS’ request. In ‘Introductory SMS’, the system sends only sender’s UID (user ID) to the receiver via SMS.
• Compose Detail SMS: The mobile number verified user can send request to specific mobile number verified or both email and mobile number verified users by composing ‘Detail SMS’ request. In ‘Detail SMS’, the system summary profile information to the sender along with UID (user ID). The ‘Detail SMS’ is more meaningful to the receiver than ‘Intro SMS’.

(Back to top…)

“Sent Email/SMS" It lists all the emails or SMS that are sent by the user. The email or SMS can be either REQUEST or acceptance message or denial message or not appropriate message or normal message.

(Back to top…)

Yes, you can avail of the SMS Service, provided you have verified your cell number through the SMS Verification process. If your cell number is not verified, then user can’t send/accept any SMS.

(Back to top…)

This section stores all profiles

• From whom you have got a request that you have accepted OR
• To whom you sent a request that was accepted by your probable life partner.

These accepted profiles get stored in this section and are available for ready reference whenever you so desire.

(Back to top…)

This section stores all profiles

• From whom you have got a request that you have declined OR
• To whom you sent a request that was declined by your probable life partner.

These declined profiles get stored in this section and are available for ready reference whenever you so desire.

(Back to top…)

This section stores all profiles

• From whom you have got a request that you have marked as not appropriate OR
• To whom you sent a request that was marked as not appropriate by your probable life partner.

These ‘Not Appropriate’ profiles get stored in this section and are available for ready reference whenever you so desire.

(Back to top…)

This section stores all profiles

• From whom you have got a request that you have not yet responded and are still pending OR
• To whom you sent a request that has not yet responded by your probable life partner and are still pending.

These pending profiles get stored in this section and are available for ready reference whenever you so desire.

(Back to top…)

Yes, you can use the SMS Service, provided you have verified your mobile number through the SMS Verification process. If your mobile number is not verified, then you can’t send/accept any SMS.

(Back to top…)

Although Customer Support Team of ShaadiFace.com strives to facilitate matrimony between its members, its policy does not allow to directly contacting a member on behalf of another member.

(Back to top…)

User can view contact details instantly by clicking an icon called ‘Instantly View Contact Details’ of those users who are agreed to display contact details without their acceptance. In each subscription plan, there is limited number of ‘Instantly View Contact Details’. Your both email id and mobile number must be verified to use this service. This feature is available in the paid subscription plan.

(Back to top…)

Refer: question ‘What is in ‘Compose Email/SMS’ section in the INBOX?’

(Back to top…)

Refer: question ‘What is in ‘Compose Email/SMS’ section in the INBOX?’

(Back to top…)

Refer: question ‘What is in ‘Compose Email/SMS’ section in the INBOX?’

(Back to top…)

Refer: question ‘What is in ‘Compose Email/SMS’ section in the INBOX?’

(Back to top…)

Quick list provides users to stores selected user profiles for the future reference by these way users can save their time.

(Back to top…)

User can add selected profiles into Quick list from following sections:

• Click on selected profile Quick list icon [ ] under detail profile in Home/ Summary Search page.
• After Successfully login click on Quick list link in header of the home page. System forward page to the Quick list page. From Quick list page user can add selected profiles to user Quick list.
• Enter selected profile UID user liked and click on the ‘Add to Quick List’ button. The profile will be added to user Quick List

(Back to top…)

Block List section contains List of Blocked profiles users blocked by the user. Once user blocked any user profile, Then user can’t get any request from Blocked user.

(Back to top…)

After successfully Login, Click on Block this user icon[] under detail profile in Home/Summary search page. System will display Are you sure? Block this user modal window, Once user click on Yes button under the modal window then system will add automatically user block profile into Block list.

• After successfully Login, Click on My account then System forward page to the My account page. Under My account page click on Block list under view Quick List/block list section then System forward page to the Block list page.
• Search with Email ID which user wish to block and click on the ‘Block’ button. The profile will be added to your Block List.

(Back to top…)

Users can view/edit quick list profiles by two ways.

• After successfully Login click on Quick list link from the header of the Home page then System forward page to the Quick list page. In Quick list page user can view Added Quick list profiles. User can edit Added quick list profiles by simply click remove profile icon under footer of the Added Quick list profile.
• After Successfully login Click on My account link in the header of the Home page then System forward page to the My Account page. Under My Account page click on Quick list under View Block List/Quick list section then System forward page to the Quick list page. . In Quick list page user can view Added Quick list profiles. User can edit Added quick list profiles by simply click remove profile icon under footer of the Added Quick list profile.

(Back to top…)

After Successfully login Click on My account link in the header of the Home page then System forward page to the My account page. Under My account page click on ‘Block list’ under View Block List/Quick list section then System forward page to the Block list page. In Block list page user can view Added Block list profiles. User can edit Added Block list profiles by simply click remove profile icon under footer of the Added Block list profile.

(Back to top…)

We have a very good option for this! You can tell your friends about this website or any profile you liked here, through the Tell A Friend feature available. Here’s what you need to do for this:

• Click on Tell a friend icon [ ] profile you liked under Detail profile in Home/Summary Search page then System will generate a Tell A Friend modal window in that modal window Enter your friend’s Email id and click on Send Button. System will send mail to your friend from behalf of user.
• Click on My account Link from the header of the home page then System forward page to the My account page.
• On the "My Account" page click on the "Tell A Friend" link under the Tell Your Friend section. System will forward page to the Tell A Friend page.
• On the "My Account" page click on the "Tell A Friend" link under the Tell Your Friend section.

(Back to top…)

This is the provision for users who have suffered from other users. For example like some user misbehaves with other users. Such users can complain to Shaadiface.com about misbehavior by sending mail to abuse@shaadiface.com. ShaadiFace will take proper action among such users.

(Back to top…)

Customer satisfaction is top priority to Shaadiface. Ask your queries which are facing while performing any shaadiface operations get answered instantly by Customer support people. To contact Customer support click on Live help in the header of the home page.

 

You can also visit our Support Desk (support@shaadiface.com) to get your questions answered within 24 hours. Please send the maximum information possible and also the copy of the error message, if any.

 

There is also a facility of a discussion board called Issue Tracker which will be a databank containing the frequently asked questions by different users. Here you can directly post your queries as well as view different queries and their answers posted by other users.

 

Click Contact Us to find out more about our contact info.

(Back to top…)

What is a Cookie?

A cookie is a small amount of data that is sent to your web browser from a web server. This data is never "executed" as code, so it can't contain programs or viruses, and can't be longer than 4,000 characters. Cookies are generally used to help web sites determine the state of your "client."

 

Let's say, for instance, that you go to a shopping web site and purchase something. Instead of going off to pay for that item right away, you want to continue browsing. A cookie can be "set" to indicate that you put something in your "shopping cart", so that when you go to pay for all your items, the server has a way of knowing all the items you selected by looking at your cookie.

 

We use cookie simply to record your Login Information.

(Back to top…)

Why does we use Cookies

First, we should make it clear that we only use cookies to help identity you to our system.

 

We also use cookies so that you don't have to bother logging in every time to use the member services. We should also make clear that we do not distribute your cookie information to other organizations. No other sites other than us can access this cookie.

(Back to top…)

What about Security?

A cookie cannot but used to extract data from your system. When a cookie is set, your browser checks it for length, an expiration date, and the domain from which it came. This domain checking means that only our site can access your cookie. We do _not_ distribute your cookie or account information to other companies.

 

We hope this information clarifies the role of cookies on our System.

(Back to top…)

So What Went Wrong?

There are many reasons why a cookie could not be set correctly; here are the most common reasons:

• Your browser may not be accepting the cookies. (The details of how to set your Cookie Preferences is written below.)
• Check the date on your computer. If your computer's clock shows a date before 1 Jan 1970 then the browser will automatically forget the cookie. To fix this, simply set the correct time and date on your computer.
• You have cookie notification switched on in your browser and you did not accept the cookie set request. To remedy this, hit your browser's back button and try again, except this time accepting the cookie.
• You have installed an application that monitors/blocks cookies being set. To remedy this, please disable the application while logging in.
• Your browser does not support cookies. For those who are technically inclined and particularly interested, the full and gory details as to which particular browsers support cookies can be found below.

(Back to top…)

Set Your Cookie Preferences

Internet Explorer 6 and above

 

1. From the Tools menu select Internet Options and click on the Privacy Tab.

2. The slider should be kept in Medium Level Browsing.

3. Click on Advanced button. If the 'Override automatic Cookie handling' checkbox is checked, then ensure that the options for First Party Cookies and Third Party Cookies are not blocked (Accept radio button should be selected in both).

 

Alternatively,

1. From the Tools menu select Internet Options and click on the Privacy Tab.

2. Under websites, click on the Edit button to override cookie handling for individual websites

3. Type the address of the website in the space provided and click on the Allow button

 

Mozilla FireFox 1.0 and above

 

1. From the Tools menu, select Options…

2. Click on the Privacy tab to expand.

3. Check the Cookies sub option.

4. Ensure that the checkbox 'Accept cookies from sites' is selected.

(Back to top…)